The Ray Hotel
Website Accessibility
Statement

The Ray Hotel (sometimes hereinafter referred to as “hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website. We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Digital Accessibility Compliance Guidelines and Goals

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR. Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media. Operable. We ensure the website is compatible with users' browsing methods. Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity. Robust. A wide range of technologies can be used to access our site content.

Continuous Digital Monitoring

Our site undergoes real-time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology. Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site's functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We Welcome Feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at [email protected] with a description of the issue you encountered and your contact information. Your experience matters to us. The Ray Hotel website may contain material from social media sites such as Facebook and YouTube, which are used to share additional content about our property, facilities, and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, YouTube, Twitter, and Instagram.

Accessible Features and Amenities

The Ray Hotel is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property Features:

  • Accessible public entrance doors with an open width of 71.5”.
  • Registration desk with a height of 38” and an accessible surface.
  • Accessible route from the public entrance and rooms to the registration area.
  • Accessible elevator from the registration desk to the conference center with braille instructions. Height of the highest button in the elevator is 47.38”.
  • Accessible route to the elevator from the public entrance, registration desk and conference center.
  • Accessible emergency exit doors that open to a width of 71.5”.
  • Accessible public restroom.
  • Accessible concierge desk.
  • Valet parking offers an accessible route from parking area to the main entrance and space to accommodate accessible vehicles.
  • A TTY for guest use.
  • Visual and audible alarms for smoke, fire, and emergency.
  • Guest room televisions have closed captioning or closed captioning decoders are provided.
  • Braille signage throughout the property. Emergency information in braille by all the elevators to ask for assistance.
  • Wheelchairs available upon request.

Accessible Food and Beverage Outlets, Meeting and Event Facilities, and Other Amenities:

  • All food and beverage outlets are wheelchair accessible.
  • Akira Back has an entrance door open width of 70.5”.
  • Stingers has an entrance door open width of 69.5”.
  • Campi has an entrance door open width of 72”.
  • Rosewater Rooftop by Akira Back has an entrance door open width of 70.75”.
  • Accessible route to food and beverage outlets from the public entrance and rooms.
  • The Cube meeting room and Campi's private dining room are wheelchair accessible with an open entrance door open width of 72”.
  • Accessible route to all meeting and event facilities from the public entrance and rooms.
  • Technology to assist hearing impaired guests available upon request for all meeting and event facilities.
  • Accessible business center with open entryway and accessible route from the public entrance and rooms.
  • Accessible fitness center with entrance door open width of 70.75” and accessible route from the public entrance and rooms.
  • Accessible pool with a chairlift, entrance door open width of 70.75”, and accessible route from the public entrance and rooms.

Accessible Accommodations:

  • Hearing Accessible Room
    • One king or two queen beds
    • Audible door bell with strobelights
    • Balcony
    • Standard shower
    • Entrance door width of 34.5”
    • Bathroom door width of 34”\
  • Roll-In Shower King Room
    • One king bed
    • Roll-in shower with grab bars
    • Accessible closet with lower shelving and bars
    • Dual and lower peephole
    • Entrance door width of 34.5”
    • Bathroom door width of 34”
  • Roll-In Shower Queen Room
    • Two queen beds
    • Roll-in shower with grab bars
    • Accessible closet with lower shelving and bars
    • No balcony, rooms are extended in length for wheelchair access
    • Dual and lower peephole
    • Entrance door width of 34.5”
    • Bathroom door width of 34”
  • Accessible Tub King Room
    • One king bed
    • Accessible tub and grab bars
    • Accessible closet with lower shelving and bars
    • Dual and lower peophole
    • Entrance door width of 34.5”
    • Bathroom door width of 34”
  • Accessible Tub Queen Room
    • Two queen beds
    • Accessible tub and grab bars
    • Accessible closet with lower shelving and bars
    • No balcony, rooms are extended in length for wheelchair access
    • Dual and lower peephole
    • Entrance door width of 34.5”
    • Bathroom door width of 34”
  • ccessible route from the public entrance and registration area to accessible rooms.
  • Standard rooms have a bathroom door width of 32”, entrance door width of 34.5”, and braille on door signs.
  • TTY and shower chairs are available upon request for all rooms.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on The Ray Hotel website. The hotel is not responsible for any third-party content on the website. Accessible rooms may be booked on our website directly or by calling 561.739.1700. If you require additional information about the accessible features offered at any of our hotels (including further details about accessible rooms) or any other accessibility concerns please call 561.739.1700 or email [email protected].